BFD3 | Troubleshooting Content Issues - Duplicate Presets / Yellow Triangles

Welcome to this support article on troubleshooting content issues in BFD3, associated with the Core Library or Expansion content failing to load or appear as expected.  

Note that the steps in this article relate to BFD 3.5, which is a free update for all existing BFD3 users. 

If running the BFD 3.5 update, it's important to ensure the associated Core Library and any Expansion Packs also receive an update. 

If you are yet to update your Core Library or Expansion content to align with the BFD3.5 update, please download the associated updates via the inMusic Software Center. 

For installation guidance, please see the support articles linked below: 

• BFD3 | How to Install & Authorize BFD 3 Software
• BFD3 | How to Install & Authorize my BFD3 Expansion

How to Solve Duplicated Presets, Kits, Drum Pieces, OR Yellow Triangles for Kit Pieces

If you find that either Presets, Kits, or Drum Pieces appear more than once, you can solve this problem by removing the content for BFD3 and re-adding it. 

If Yellow Triangles appear against your kit, this is usually due to missing content or BFD3's inability to locate it.  

To help you solve either issue... Please check the steps below:

• Ensure that all Core Library & Expansion content is held in one directory/location
  • Merging your content location from earlier builds of BFD3 may result in problems and bizarre behaviour. Users are welcome to store earlier content in a separate location, but it is not recommended to consolidate content between historic builds of BFD3 prior to the 3.5 update.
  • BFD3.5 content must be held in its own location. When adding your content, ensure this is the location specified, and not a location containing earlier content from BFD3. 

1. Launch BFD3
2. Click the three lines on the top left of the window
3. Hover your mouse cursor over 'Tools' and select 'Set up content locations...'
4. Click the 'Content' tab
5. Click 'REMOVE ALL'
6. Accept prompt and click 'REMOVE ALL'
7. Click 'ADD' and select the folder/directory for your Installed BFD3.5 content
8. Your content will rescan - Note, that this can take up to 5 minutes depending on the number of expansions in your library
9. Your products have been successfully added - Click 'DONE'
10. Observe the products added - If anything is missing, check the folder specified. 
    • If you cannot locate the expansion in question, navigate to the inMusic Software center and redownload/install the content library. During the installation process, make sure you specify the target directory/folder. By default, all content is installed in your Documents, in a folder called 'BFD Drums'. 
      • BFD3 | How to Install & Authorize BFD 3 Software
      • BFD3 | How to Install & Authorize my BFD3 Expansion

If you continue to experience issues with your BFD3 Core Library / Expansion Content, please contact our support team for friendly assistance.